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Online Dispute Settlement Platform

Online Dispute Settlement Platform for consumers

Since 15 February 2016, the EU Commission has provided a platform for out-of-court settlement. This gives consumers the opportunity to settle disputes in connection with their online order without the intervention of a court. The Dispute Settlement Platform can be reached at the external link

In addition, we are not willing and obliged to participate in a dispute settlement procedure before a consumer arbitration board. Our e-mail for consumer complaints is: info(at)

Information for disposal

Dispose of old electrical appliances in an environmentally sound manner (WEEE)

Electrical appliances are marked with the following symbol:

Electrical appliances contain pollutants and valuable resources. Every consumer is therefore obliged by the respective law to hand over waste electrical and electronic equipment at an authorized collection or collection point, for example at the local recycling center or recycling center. Usually old electrical appliances are accepted there free of charge and used for environmentally sound and resource-saving recycling.

Please remove batteries and bulbs

Please remove easily removable old batteries and old batteries, as well as those that are not enclosed by the old electrical device, before disposal. Easily removable bulbs should also be removed before the delivery of old electrical appliances. Please dispose of both separately as described above and below.

Please delete your personal data

Please note: Each consumer is responsible for the deletion of personal data on the electrical or electronic device itself.

Disposal of bulbs, lamps and lights in an environmentally sound manner

Most lamps / bulbs contain pollutants and resources. Each consumer is therefore required according to the respective law to deliver them to an approved collection center. As a result, they are used for environmentally and resource-saving recycling. Usually you can hand in bulbs, lights and lamps for free at the local recycling / recycling center.
Compact fluorescent lamps, metal halide lamps, fluorescent tubes and neon lamps can contain small amounts of mercury. Please avoid skin contact in case of damaged lamps! In that case please collect the debris with a damp paper or a piece of cardboard and pack the remains airtight for transport to the recycling center or pollutant mobile, for example in a glass with a screw cap. Ventilate the room for about 30 minutes. Please do not vacuum up the fragments with the vacuum cleaner.
Bulbs and halogen lamps may be disposed of with household waste. If you are not sure what type of lamp you are, please drop it off at a suitable collection point.

Information for battery disposal

In connection with the sale of batteries or with the delivery of devices that contain batteries, are are under obligation to bring the following to your attention:
As the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:
The symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.
Pb = Battery contains more than 0.004 percent by mass of Lead
Cd = Battery contains more than 0.002 percent by mass of Cadmium
Hg = Battery contains more than 0.0005 percent by mass of Mercury.

Please pay attention to the above instructions.