Dispute Settlement Platform

Online Dispute Settlement Platform for consumers

Since 15 February 2016, the EU Commission has provided a platform for out-of-court settlement. This gives consumers the opportunity to settle disputes in connection with their online order without the intervention of a court. The Dispute Settlement Platform can be reached at the external link https://ec.europa.eu/consumers/odr/.

 

 In addition, we are not willing and obliged to participate in a dispute settlement procedure before a consumer arbitration board. Our e-mail for consumer complaints is: info (a) kuebler-sport.de.